Our customer testimonials speak towards our integrity and our commitment to providing you with quality service along with the right solution for repairing your structural and foundation problems. These testimonials come from just a few of the unsolicited letters we have received. The original letters are on file in our offices and we are happy to provide copies as well as additional referrals and references upon request.
Dear Tim & Staff at Perma Jack
As I retire from my position as Deputy Building Commissioner of the City of Kirkwood, I have to recognize and thank some of the quality contractors and design professionals I have worked with over the last 15 years.
I have approved and inspected many foundation repairs and waterproofing systems, and if I ever find I need one, Perma Jack will be my first choice of contractors.
Please use this letter as a recommendation to your future customers. If they are looking for quality work from a competent company, Perma Jack and their workers have always passed inspection the first time around.
Good luck and may your success continue to grow.
Jim Wilder C.B.O.
Deputy Building Commisioner
City of Kirkwood
Last Thursday, I looked at a 25-year-old house in St. Louis County in which the homeowners were thoroughly confused over four proposals they received from underpinning and waterproofing contractors to repair distress to their residence. The four individual contractors’ proposals for stabilizing the residence varied dramatically, both in scope and in price.
It is my understanding that a representative of your staff also looked at this residence. The homeowners commented that your people indicated that Perma Jack could not help them because underpinning would not improve their situation. I explained to the homeowners that their distress was due to soil heave and lateral earth pressures and that the best solution to reducing future distress was the installation of a good perimeter drain system. I told them it was obvious that Perma Jack was the only company they interviewed that had the integrity to admit that their patented system was not applicable to the problem. The “non-effective11 bids ranged from $12,000 to almost $28,000; for all practical purposes, monies which would have been wasted if the homeowners had proceeded with any one of these contractors. While the homeowners might not have appreciated it at the time, I’m sure they are thankful now for your honesty.
We at Soil Consultants, Inc. very much appreciate your integrity. Best wishes in your future business dealings.
Very truly yours,
William J. Green, P.E.
Soil Consultants, Inc.
St. Peters, Missouri
Wow! Thank you for a wonderful job in more ways than one. As a single woman / homeowner, I’m often suspicious of contractors out to take advantage of me. I found my experiences with you and all your employees very professional.
Mike and Jimmy were especially informative when they were installing the piers. They were courteous and I could tell they took a great deal of pride in doing their job well. They even did a great job cleaning up the job site. I thought the job would be very invasive to my property but it really wasn’t.
James had to make an unanticipated trip out to my home to address some new concerns of mine. What a comfort it was to get such a quick response.
I would highly recommend your services to potential customers. Please feel free to share this letter and use me as a future reference.
I wanted to write you a note to thank you and everyone at Perma Jack for the work you recently completed on my home. As you know, we talked to and received bids from five different companies to solve a foundation settling problem which resulted in some frightening looking cracks in the foundation and brick veneer both on the exterior of the house and in the basement.
Deciding between the various prices and solutions each company offered was confusing at best, and of course involved several thousands of dollars. Since I am 85 years old and on a fixed income, I don’t spend that amount of money lightly and was most concerned with both the general “mess” the process would create and the eventual results – you’d be surprised at how people think “little old ladies” aren’t on the ball financially and try to cut corners or “jack up” prices.
Perma Jack came up with the simplest and least expensive solution to the foundation problem. They explained the process completely and clearly, and were always prompt in returning phone calls, answering additional questions and modifying the end contract to our satisfaction. But what was the most gratifying was the professional, amazingly efficient and surprisingly meticulous way Dave and the rest of his crew (I’m sorry I don’t remember their names or that of the supervisor who showed up every day) accomplished the work. From the first day they were prompt, courteous and accomplished a huge amount of work (installing 12 piers both outside and in the basement) in a neat and organized fashion. I had been worried that the work would cause: a huge mess both in the yard and in the basement, and I can truly say that both throughout the process is completed the impact on the house and on the amount of work I need to do is absolutely minimal. From start to finish the process only took about 3
I would recommend Perma Jack to anyone with similar foundation problems^ one of the best home improvement experiences I have ever had. Again, many thanks to all of you.
I wanted to comment on the work performed but needed more space then provided on the certificate of completion.
Work done according to plan: I understand that our basement was not the usual installation for Perma Jack so some changes were necessary as work went on. We had discussed some of the potential problems before work began, so it was not a surprise when we discovered that there were no footings. Each new situation was addressed in a professional manner and I am pleased with the final results. I would be happy to provide references for potential customers.
Performance of crew: Overall I was very happy with the crew’s performance. This was hard work!
Altitude and courtesy of crew: I was very impressed with Mike Adams. He was extremely polite and patiently answered all my questions about the work they were doing. He also kept me informed of what the plan was for the day, etc. which I appreciated. I didn’t deal as much with the other crew members, but everyone was polite and demonstrated good work ethic. Thanks also for recommending Rick Dallas. The work he did rebuilding our wall was excellent.
After job cleanup: The crew was very good about clean up. They tidied up the site on a daily basis before they left, and were very good about cleaning off our patio and driveway. I do have one negative comment. One of the younger crew members dumped some cement/water in the back of our yard. It splashed up on the fence and left a bit of a mess. I just wish he had asked if that location was alright before he had done it
1 was talking with Mike earlier about lien wavers and discovered that I needed to pay you in full today. I was under the impression that I would be invoiced and have 30 days (my mistake). I called your office and your secretary told me that it would be alright if I paid part today and the remainder at the end of the month. So I have enclosed a check for $2000 and will send the remainder at the end of this month – sooner if possible. Please accept my apologies for the inconvenience.
The crew that came out to the house was outstanding! All three crew members were very courteous and professional. They worked real hard to complete the job and I would have these crew members back for any other waterproofing needs at my next house.
I am very satisfied with the install and crew that did my drain tile and sump pump. The crew was professional, knew their job and did an excellent job – neat an workmanlike. Thank you! Crew made an excellent effort to keep mess to a minimum like I asked. Great job!
St. Louis, MO
Foundation Repair and Basement Waterproofing in St. Louis and surrounding counties of Missouri and Illinois
1127 Country Stone Dr.
St. Louis, MO 63088
Local telephone: 636-225-2553
Toll free: 1-888-737-6252