Customer Reviews and Testimonials

In August I had peers put under my front porch because it was sinking slightly. Nate and James did an awesome job, they were very professional, courteous and explained and answered every question I had and I had quite a few.
They finished their job that day. They cleaned everything up and my property looked better than it did when they came.
I would highly recommend Perma Jack.
Their staff was also very courteous.

We were seeing an issue in the basement floor which had cracks. I remembered seeing a file on basement repair done by the previous owners provided to us at the closing of our home. I went to the file and saw that Perma Jack did some pier work on the foundation of the home.

Without any hesitation, they said we stand by our work and came to our home within a day to evaluate the situation. Mr. Tucker was professional and very knowledgeable on identifying our basement issue and the necessary repair needed to fix the problem. It turned out that our issue had nothing to do with the pier work done by them but, due to apparent water pressure that was building up under the basement floor and apparently not draining sufficiently away from the basement floor. The home builder did not put in interior drainage tile into the sump buckets to alleviate excess water from underneath the floor.

Perma Jack put in a drainage tile system in our basement and the problem is fixed.

I highly recommend Perma Jack of St. Louis

Very responsive and has a great team working to get the jobs done. Office team is very knowledgeable and I would recommend them to family and friends and colleagues.

Perma Jack recently installed a perimeter drain system in my basement. As an interior designer, I’ve worked with literally hundreds of different contractors on projects large and small. Perma Jack is absolutely one of the best contractors that I’ve ever worked with! The office staff, salesperson, and crews were all polite, responsive, and professional. This was a big job that involved using jack hammers to break out concrete and what seemed like an endless parade of wheelbarrows hauling new concrete back in. There were no surprises, the job started and finished when they said it would and they left my basement looking great. I would highly recommend Perma Jack of St. Louis

We had some extensive work done to our basement. Permajack was responsive and thorough. We had a few things that we wanted touched up after completion and they made sure it was completed to our expectations.

Repair Technician was prompt, professional and a job WELL DONE. Pricing is right and no hesitation to refer to anyone who needs foundation problems fixed right.

My husband and I are first time homeowners. When we discovered that we had foundation problems, we didn’t know where to turn. A family member recommended Perma Jack of St. Louis because they had fixed his foundation, and he was really pleased with them, saying they did a great job. Because of that I contacted them via their website, and the next day one of their technicians called me and we scheduled an appointment. He arrived on time and was thorough and seemed very knowledgeable. After a detailed inspection of our basement and yard, he explained what our issue was, in simple to understand terms. They began work on our project as originally estimated. They piered our foundation on the outside and one section on the inside. Their crews were awesome. They were very professional, friendly, and kept us in the loop throughout the project. When they finished the job, it was as if they hadn’t even been there.

You will not be disappointed with the service you receive here! Keep up the great work.

I would like to thank Tim Tucker of Perma Jack for coming into the house I just purched. He explained what his company did in 2008. He gave me suggestions on my concerns. Very professional and didn’t try to talk down to me as a female usually gets not knowing the business.

I would highly recommend Perma Jack of St. Louis for foundation repairs. We called them when we saw signs that our foundation was settling, and hired them to install piers to stabilize it. The whole experience was as good as a major home repair can be. Perma Jack is by far the most professional home repair company I’ve ever used.

When we got their quote, they did a great job explaining the situation with our foundation and the work they proposed. It was clear they weren’t trying to sell me anything I didn’t need. When I asked about a repair that another company had suggested, they explained why they didn’t think it was necessary. The office staff did a great job keeping us informed after we scheduled the repairs. And the crew was amazing. They always gave me a thorough rundown of the work they’d be doing each day, kept me informed as they made progress, and were very careful to protect our floors when they brought in their equipment.

I recently had Perma Jack complete a project for us at an existing commercial building. We had a very tight timeline of when the project was to be completed and Perma Jack had no problem working around our schedule to complete the project on time. In addition to this, they were very professional and performed the project at a very high quality and workmanlike manner. They were very responsive to working with the building owner to not interfere with workflows of the existing employees. Overall, Perma Jack was very good to work with and I would recommend anyone in the area to use them.

Perma Jack came out and stabilized the entire 60 feet of my basement wall. They dug a trench in my back yard and ran 10 heavy duty wall anchors thought the back basement wall and secured them in the trench. Then they back filled the trench and with all the rain and snow in Feb 2022, the trench opened up again. I called them and the owner Chris took my call – surprise! the owner Chris took my call. He had the guys fill in the trench, but my yard has a little hill and a gentle slope so the water drains away from the house and that grading was ruined so that the water puddled near the house. I called again and Chris sent 3 guys out to put my hill back and fix the grading. These 3 guys were wonderful. They listened to my description of how the hill should be and moved all the dirt back to where it should be. They did a wonderful job restoring the grading and flattening the yard like it used to be.
My hill is back and the water should drain away from the house now. They were very polite and patience with my requests to fill spots in here and there and level everything off. I felt kind of guilty asking them to do this & that, but they were very obliging.
PermaJack stabilized my house 22 years ago and did an excellent job sealing all the cracks in the foundation, even today there are no leaks in my basement.
It is nice to know in today’s world you can still count on some companies to keep their word and their customers happy.
Thank you, thank you, thank you to the 3 guys who did this.
I usually never write a review, but this time I had to, because these 3 guys were so polite and awesome. Perma Jack has twice done an excellent job for me. Love these guys!

Perma Jack is a great company that can handle any of your foundation repair or waterproofing needs. I have worked with multiple team members and cannot say anything but great things about them. The owner Chris is very responsive and really cares about the work his company provides as well as his employees. I will be sure to use them for any issues that may occur in the future with my home or business.

Dear Tim & Staff at Perma Jack As I retire from my position as Deputy Building Commissioner of the City of Kirkwood, I have to recognize and thank some of the quality contractors and design professionals I have worked with over the last 15 years. I have approved and inspected many foundation repairs and waterproofing systems, and if I ever find I need one, Perma Jack will be my first choice of contractors. Please use this letter as a recommendation to your future customers. If they are looking for quality work from a competent company, Perma Jack and their workers have always passed inspection the first time around. Good luck and may your success continue to grow. Sincerely, Jim Wilder C.B.O. Deputy Building Commisioner City of Kirkwood

Last Thursday, I looked at a 25-year-old house in St. Louis County in which the homeowners were thoroughly confused over four proposals they received from underpinning and waterproofing contractors to repair distress to their residence. The four individual contractors’ proposals for stabilizing the residence varied dramatically, both in scope and in price. It is my understanding that a representative of your staff also looked at this residence. The homeowners commented that your people indicated that Perma Jack could not help them because underpinning would not improve their situation. I explained to the homeowners that their distress was due to soil heave and lateral earth pressures and that the best solution to reducing future distress was the installation of a good perimeter drain system. I told them it was obvious that Perma Jack was the only company they interviewed that had the integrity to admit that their patented system was not applicable to the problem. The “non-effective11 bids ranged from $12,000 to almost $28,000; for all practical purposes, monies which would have been wasted if the homeowners had proceeded with any one of these contractors. While the homeowners might not have appreciated it at the time, I’m sure they are thankful now for your honesty. We at Soil Consultants, Inc. very much appreciate your integrity. Best wishes in your future business dealings. Very truly yours, William J. Green, P.E. Principal Soil Consultants, Inc.

Wow! Thank you for a wonderful job in more ways than one. As a single woman / homeowner, I’m often suspicious of contractors out to take advantage of me. I found my experiences with you and all your employees very professional. Mike and Jimmy were especially informative when they were installing the piers. They were courteous and I could tell they took a great deal of pride in doing their job well. They even did a great job cleaning up the job site. I thought the job would be very invasive to my property but it really wasn’t. James had to make an unanticipated trip out to my home to address some new concerns of mine. What a comfort it was to get such a quick response. I would highly recommend your services to potential customers. Please feel free to share this letter and use me as a future reference. Sincerely, Nora C.

I wanted to write you a note to thank you and everyone at Perma Jack for the work you recently completed on my home. As you know, we talked to and received bids from five different companies to solve a foundation settling problem which resulted in some frightening looking cracks in the foundation and brick veneer both on the exterior of the house and in the basement. Deciding between the various prices and solutions each company offered was confusing at best, and of course involved several thousands of dollars. Since I am 85 years old and on a fixed income, I don’t spend that amount of money lightly and was most concerned with both the general “mess” the process would create and the eventual results – you’d be surprised at how people think “little old ladies” aren’t on the ball financially and try to cut corners or “jack up” prices. Perma Jack came up with the simplest and least expensive solution to the foundation problem. They explained the process completely and clearly, and were always prompt in returning phone calls, answering additional questions and modifying the end contract to our satisfaction. But what was the most gratifying was the professional, amazingly efficient and surprisingly meticulous way Dave and the rest of his crew (I’m sorry I don’t remember their names or that of the supervisor who showed up every day) accomplished the work. From the first day they were prompt, courteous and accomplished a huge amount of work (installing 12 piers both outside and in the basement) in a neat and organized fashion. I had been worried that the work would cause: a huge mess both in the yard and in the basement, and I can truly say that both throughout the process is completed the impact on the house and on the amount of work I need to do is absolutely minimal. From start to finish the process only took about 3 I would recommend Perma Jack to anyone with similar foundation problems one of the best home improvement experiences I have ever had. Again, many thanks to all of you. Sincerely yours, Lydia H.

I wanted to comment on the work performed but needed more space then provided on the certificate of completion. Work done according to plan: I understand that our basement was not the usual installation for Perma Jack so some changes were necessary as work went on. We had discussed some of the potential problems before work began, so it was not a surprise when we discovered that there were no footings. Each new situation was addressed in a professional manner and I am pleased with the final results. I would be happy to provide references for potential customers. Performance of crew: Overall I was very happy with the crew’s performance. This was hard work! Altitude and courtesy of crew: I was very impressed with Mike Adams. He was extremely polite and patiently answered all my questions about the work they were doing. He also kept me informed of what the plan was for the day, etc. which I appreciated. I didn’t deal as much with the other crew members, but everyone was polite and demonstrated good work ethic. Thanks also for recommending Rick Dallas. The work he did rebuilding our wall was excellent. After job cleanup: The crew was very good about clean up. They tidied up the site on a daily basis before they left, and were very good about cleaning off our patio and driveway. I do have one negative comment. One of the younger crew members dumped some cement/water in the back of our yard. It splashed up on the fence and left a bit of a mess. I just wish he had asked if that location was alright before he had done it 1 was talking with Mike earlier about lien wavers and discovered that I needed to pay you in full today. I was under the impression that I would be invoiced and have 30 days (my mistake). I called your office and your secretary told me that it would be alright if I paid part today and the remainder at the end of the month. So I have enclosed a check for $2000 and will send the remainder at the end of this month – sooner if possible. Please accept my apologies for the inconvenience. Best regards, Melodie S.

The crew that came out to the house was outstanding! All three crew members were very courteous and professional. They worked really hard to complete the job and I would have these crew members back for any other waterproofing needs at my next house.

I am very satisfied with the install and crew that did my drain tile and sump pump. The crew was professional, knew their job and did an excellent job – neat an workmanlike. Thank you! Crew made an excellent effort to keep mess to a minimum like I asked. Great job! Damien V.

When we had a problem of unknown severity, we called Perma Jack of St. Louis. The company was very responsive. We promptly received a visit and were relieved to hear that our issue was not a major problem. We were then placed on the schedule and the repair was handled professionally and in a timely manner. We received excellent service. The representatives with which we worked were knowledgeable and efficient.

This has been the best experience we’ve ever had with home repairs. Perma Jack is by far the most professional company we’ve dealt with. Gary did a great job explaining the situation with our foundation and the work he proposed. It was clear he wasn’t trying to sell me anything we didn’t need. Kevin and everyone at the office did a great job keeping us informed. And the crew was amazing. They always gave me a thorough rundown of the work they’d be doing each day, kept me informed as they made progress, and were very careful with our floors.
We chose Perma Jack because you were highly recommended by my cousin. I will also recommend Perma Jack to anyone with foundation problems.